Privacy Policy

At First Claims Group Limited we take the security of your data very seriously and do all that we can to ensure that we conform to the laws and best practice of the industry. The following Privacy Policy, (alongside the Terms and Conditions, Cookie Policy, and any other referred to documents and polices) explains how First Claims Group Limited Ltd will collect and use the information that we may collect and your rights to view or amend it.

Your rights as an individual.

From the 25th May 2018 you will have revised rights under the new EU General Data Protection Regulation (GDPR). These are:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erase
  • The right to restrict processing
  • The right to data portability
  • The right to object.
  • Rights in relation to automated decision making and profiling
  • Further information on the above is available from the 'Information Commissioner's Office' website.

The primary purpose of our website is to be a useful resource and guidance tool. We also want you to feel secure when visiting our website and we are committed to maintaining your privacy when doing so. We take our ethical responsibilities and your privacy seriously. This Privacy Policy therefore sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Before submitting a complaint or claim, we will ask you to sign by typing your name to accept our terms and conditions and our privacy policy.

Extent of Privacy Policy

This Privacy Policy covers information which is collected from this website only.

Personal Information We Gather

We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) whenever you volunteer this information by completing an online form on our website.

Communicating With You

Once you submit a complaint or a claim to us to manage for you, we must keep you updated on its progress and occasionally request you to complete actions required to progress the case. We may do this by emailing or texting you with updates or requests and on occasion call you to seek further information in respect of your claim or to inform you of the outcome. Once we have received a decline or acceptance of the claim with an offer of settlement we must contact you for your acceptance of the offer or advise you of our escalation of a declined claim to the Financial Ombudsman on your behalf. On payment of a settlement fee to you we may contact you by sms, email or phone for payment of our fees. We shall only communicate with you for these purposes.


We will not send you any marketing literature or information about our site and services or any other site and services.

If you wish to discontinue a claim submitted to us or cease to receive updates on its progress or reminders to complete tasks required, you can do so by emailing us on [email protected] or by calling us on 0330 113 4023

What We Do With Your Data

We may share your data with a third party to access your credit file to support your claim only with your express permission, or to recover other linked previous addresses of yours for you, again to support your claim.

Where We Store Your Information

All information you provide to us is stored on secure servers. Where We have given you (or where you have chosen) a user name, passcode and memorable word which enables you to access certain parts of this site, you are responsible for keeping this user name, passcode and memorable word confidential. You must not share these with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of your information transmitted to this site; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.

How We Use Cookies

A "cookie" is a small piece of information that is stored on the browser on your computer's hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about use of the website. We use cookies to allow you to use and navigate this site, to store information about your preferences, to collect information about how visitors use this site and to enable us to improve this site. Most web browsers allow you to manage and block the use of cookies by changing your browser settings. If you choose not to accept cookies on this site this may affect the quality of your visit to this site.


The internet and data privacy best practice are both constantly developing. We reserve the right to amend this Privacy Policy at any time and from time to time. If this Privacy Policy changes in any way, we will post an updated version on this page. Regularly reviewing this page therefore ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Amendments to our Privacy Policy will apply to your use of this website and by continuing to use the website after such changes you are deemed to have agreed with such amendments.

Our Contact Information

We welcome your questions, comments and feedback. If you wish to contact us, you can email us at [email protected]