Your rights as an individual.
From the 25th May 2018 you will have revised rights under the new EU General Data Protection Regulation (GDPR). These are:
- The right to be informed
- The right of access
- The right to rectification
- The right to erase
- The right to restrict processing
- The right to data portability
- The right to object.
- Rights in relation to automated decision making and profiling
- Further information on the above is available from the 'Information Commissioner's Office' website.
Personal Information We Gather
We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) whenever you volunteer this information by completing an online form on our website.
Communicating With You
Once you submit a complaint or a claim to us to manage for you, we must keep you updated on its progress and occasionally request you to complete actions required to progress the case. We may do this by emailing or texting you with updates or requests and on occasion call you to seek further information in respect of your claim or to inform you of the outcome. Once we have received a decline or acceptance of the claim with an offer of settlement we must contact you for your acceptance of the offer or advise you of our escalation of a declined claim to the Financial Ombudsman on your behalf. On payment of a settlement fee to you we may contact you by sms, email or phone for payment of our fees. We shall only communicate with you for these purposes.
We will not send you any marketing literature or information about our site and services or any other site and services.
If you wish to discontinue a claim submitted to us or cease to receive updates on its progress or reminders to complete tasks required, you can do so by emailing us on [email protected] or by calling us on 0330 113 4023
What We Do With Your Data
We may share your data with a third party to access your credit file to support your claim only with your express permission, or to recover other linked previous addresses of yours for you, again to support your claim.
Where We Store Your Information
All information you provide to us is stored on secure servers. Where We have given you (or where you have chosen) a user name, passcode and memorable word which enables you to access certain parts of this site, you are responsible for keeping this user name, passcode and memorable word confidential. You must not share these with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of your information transmitted to this site; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.
Our Contact Information
We welcome your questions, comments and feedback. If you wish to contact us, you can email us at [email protected]